Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

China Loong Snack Machine Co., Ltd. supplies food processing and commercial snack equipment, including popcorn machines, cotton candy and candy floss machines, chocolate fountain machines, churros and pretzel machines, hot dog and corn dog machines, ice cream machines, French fries and potato chip machines, nachos machines, takoyaki makers, wafer stick machines, vending machines, and related products such as nylon cable ties, stainless steel cable ties, and wiring accessories. We work with international buyers to provide a clear and practical ordering process for standard products and customized requirements.

1. Inquiry and Product Selection

To request a quotation, please send the product name or model, required quantity, destination country, and intended application. You may also include product links, reference images, technical drawings, dimensions, material requirements, voltage and plug specifications, color preferences, labeling needs, and packaging instructions.

For food machines, please provide the expected product output, operating environment, power requirements, and any specific configuration needed for your market. For cable ties and wiring accessories, please specify the material, size, color, strength, packaging format, and other technical requirements.

2. Customization and Quotation

Our team reviews the product specifications and confirms whether the request can be supplied as a standard item or requires customization. The quotation is prepared according to the selected product, technical requirements, order quantity, packaging details, and destination.

Customized options may include product dimensions, materials, colors, electrical configurations, branding, labels, accessories, manuals, and outer packaging. Prices, minimum order requirements, tooling or sample arrangements, and other commercial details are subject to the confirmed order specifications.

3. Order Confirmation

Before production begins, both parties should confirm the complete order information, including product model, quantity, specifications, customization details, packaging, shipping marks, delivery address, and applicable commercial terms.

Depending on the order, confirmation may be made through a quotation, sales contract, proforma invoice, specification sheet, artwork, approved sample, or other written order documents. Please review all details carefully and notify us of any required changes before final confirmation.

4. Payment Terms

Payment arrangements are agreed according to the product type, order value, customization requirements, production plan, and other order details. The applicable currency, payment method, payment schedule, and banking information will be stated in the confirmed quotation, contract, or proforma invoice.

Production and shipment arrangements are made after the required payment conditions and order documents have been confirmed. Please use the official payment information provided in the order documents and contact our team if you need clarification before making payment.

5. Production and Quality Check

After order confirmation, China Loong Snack Machine Co., Ltd. organizes production according to the approved specifications. We may communicate with the buyer during production when clarification, artwork approval, sample confirmation, or other decisions are required.

Products are checked according to their applicable specifications before packing. Where appropriate, we can share production updates, product photos, packaging photos, or other confirmation materials according to the order arrangement. Any special inspection or testing requirements should be discussed before production.

6. Packing and Delivery

Products are packed according to their characteristics, quantity, transportation requirements, and the agreed packaging instructions. Equipment such as snack machines may require protective materials and suitable outer packaging, while cable ties and wiring accessories may be packed according to size, quantity, labeling, and retail or bulk requirements.

Shipping methods, freight arrangements, shipping marks, documentation, and delivery schedules are confirmed according to the order details and destination. Available options may depend on product dimensions, shipment volume, destination regulations, and the selected transportation service. Final dispatch information will be communicated after the goods are ready and shipping arrangements have been confirmed.

7. Order Changes and Communication

Any changes to product specifications, quantity, packaging, shipping information, or delivery requirements should be submitted as early as possible. Changes may affect the quotation, production arrangements, packaging, or shipping plan, so they must be reviewed and confirmed in writing before implementation.

For efficient communication, please include the relevant quotation number, order number, product model, or other identifying information when contacting our team about an existing order.

8. After-Sales Support

After delivery, please inspect the products and contact us promptly if you have questions about installation, operation, product use, packaging, or received quantities. For equipment, provide the model information and a clear description or photo of the issue so that our team can review it efficiently.

China Loong Snack Machine Co., Ltd. maintains communication with customers throughout the order process and provides support according to the product type, confirmed order terms, and specific situation. We also welcome feedback from international buyers to support future orders, replacement requirements, and long-term business cooperation.

Contact Us Before Placing an Order

For a precise quotation and suitable ordering plan, please send your product requirements, quantity, customization details, destination, and preferred shipping information. Our team will review the request and provide further details according to your specific order.

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